My Orders

Can I make a change to my order?

It is currently not possible to change an order that has already been confirmed. Therefore, we ask you to cancel your order free of charge and re-enter it.

Where can I find my order confirmation?

You will receive your order confirmation by e-mail to the e-mail address you provided. If you have not received an order confirmation, please check the "SPAM" folder in your email account. It may happen that the order confirmation ends up in SPAM. You can also always find your order confirmations in the "My Account" section under on the corresponding order detail page.

Why do I not receive an order confirmation?

Please check the following steps first:

Do you receive a confirmation in the B2B portal that the order was successfully completed? Please check the "SPAM" folder in your email account. It may happen that the order confirmation ends up in SPAM.

The "Order" button in the shopping cart does not work. Please agree to our terms and conditions by checking the box. Once this is done, you can submit your order.

Where can I find my order number?

The order number is for the time being only a temporary order number, marked by a preceding "T-". This number will be replaced by a valid order number in the order confirmation, which you can use later to trigger repeat orders and retrieve details.

Where can I find an overview of my orders?

You can find the orders you have placed under "Orders" in your account.

Where can I find my invoice?

We will send your invoice by e-mail to the e-mail address you have entered in the B2B portal. You can also download it in the "My account" area on the corresponding order detail page.

Where can I find my old invoices?

If for some reason you can't find your old invoice, you can request it via the contact form.