Delivery / Shipping Confirmation

Why are packaging costs incurred?

To ensure that your material reaches you without damage, we will protect it with suitable packaging material. We use different packing material depending on the shape of the item.

How will my order be delivered?

We deliver orders only by freight forwarding company according to our route schedule.

What are the delivery costs?

You can see the amount of the delivery costs in your shopping cart. 

Why are delivery costs incurred?

Our delivery charges are the costs incurred on delivery due to surcharges such as truck tolls and fluctuations in fuel prices (truck diesel).

How long does the delivery take?

The delivery times shown in our portal are based on our average delivery times for the respective item. In individual cases, delivery may be faster or later. We will inform you of the actual delivery time in the order confirmation. You will receive the order confirmation by e-mail. If the delivery is overdue, you can see the current status of your order on the corresponding order detail page in your user account. If the information here is not correct, please use our contact form.

What do I have to consider for the delivery?

Please tell us in the order which unloading options are available at the delivery address.