Registration / Account

Registration

I am a new customer. How can I register?

If you are a new customer, you can access the B2B portal via the following link.

I am already a customer of thyssenkrupp Schulte. How can I register?

If you are already a customer of ours, you can access the B2B portal via the following link.

Login and Logout

Why do I have to log in?

Based on your login, we can assign your individual conditions and offer you the best possible service.

Why do I have to log out?

Unless you have activated the "stay logged in for 8 hours" function, you will be automatically logged out after 30 minutes. However, for security reasons, we recommend that you log out of the B2B portal after every transaction to prevent unauthorized access to your user account.

Will my account still work after I log out?

Yes. Logging out only means that you are no longer active in the B2B portal. As soon as you log back in with your access data, all information will be available to you.

Why can't I log in?

Please check the following steps first:

Under Log in, enter your access data consisting of e-mail address and password. If you receive an error message for the e-mail address, your access is blocked or you have not registered. If you receive an error message that your password is incorrect, click on the "Forgotten password" link.

In case of other reasons please send us an e-mail with description of the problem to support.tks@thyssenkrupp-materials.com.

I don't know my password. How can I login?

No problem. Go to "Login" and click on "Forgot password" to get a new password sent to your e-mail address. With the e-mail you will receive a link to enter a new password.

My Account

How can I change my password?

You can change your password in the "My Account - Profiles & Addresses" section under Settings. 

Can I delete my account?

If for any reason you wish to delete your data and thus delete your online account, you can request this in the "My Account - Profiles & Addresses" section under Settings.